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FAQs

Shipping

Yes, we ship worldwide from Australia.

The only countries we are unable to ship to are North Korea, Syria, Yemen, Iran and Ukraine.

In order to maintain our accessible pricing, we are online only and unfortunately do not have a pick up option available.

Domestic Shipping: Free standard shipping Australia wide on all orders or $10 AUD for Express. (more details)

International Shipping: Free shipping on orders over $200 AUD. $15 AUD flat rate otherwise. (more details)

Orders within Australia can take from 2-6 business days for standard shipping or 1-3 business days for express shipping. Please refer to our domestic shipping policy for more details.

International orders can take from 3 - 14 business days depending on your location. Please refer to our international shipping policy for more details.

For orders within Australia we use Australia Post.

For international orders we use DHL, once packages arrive in country, they are generally passed onto a local carrier.

Orders within Australia: You should receive tracking emails from Australia Post.

International orders: You should receive tracking emails from DHL.

These emails may take up to 24 hours from when your shipping confirmation is received to appear in your inbox. However, they may end up in your spam folder. If you're unable to locate your shipping notification emails in your spam folder or emails, please let us know at: contact@sitandwonder.com.au

Returns

We will happily accept any change of mind returns for a full refund of the purchase price paid, if they meet the following conditions:

- Items are in unworn and unused condition

- You notify us within 14 days of receiving your order

- Items are not earrings, ear cuffs or bought marked down on sale. 

To request a return, please fill out this form.

Please note: If shipping was paid on your original order, this amount will not be refunded. The customer is responsible for paying return shipping costs but may be eligible for reimbursement from PayPal under their Refunded Returns Program.

Please complete this form within 14 days of receiving your order and we'll give further instructions on how to complete your return.

Unfortunately no, all return shipping costs must be paid by the customer.

However, if you paid with PayPal you may be eligible to have your return shipping costs reimbursed by them under their Refunded Returns Program

In some cases we may be able to process exchanges if there is stock availability.

Alternatively, you can place a new order for the item/s you would like and return any unwanted item/s.

To request an exchange, please fill in this form.

Unfortunately we are unable to accept returns for earrings and ear cuffs for hygiene reasons, unless the products are faulty.

Orders

Yes! we offer free gift wrapping and the option to include a gift message. Just tick the box on the cart page before checking out.

All payments are processed in Australian Dollars (AUD), however our website gives you the option to view pricing in a selection of foreign currencies.

All major credit or debit cards, Google Pay, Apple Pay, PayPal, Afterpay and zipPay

You can buy now and pay later while checking out with Afterpay or Zip. For more information, click here.

Product

Unfortunately we don't make custom orders.

We offer a 6 month warranty on damage caused by manufacturing faults only. Items that fall within this period will be repaired or replaced at no extra cost.

Any accidental breakage or damage through wear and tear by the customer is not covered under this warranty. However, your piece may be repaired or replaced for a fee, and each piece is assessed on a case by case basis.

Please note that our jewellery is delicate in nature and although quality materials are used, they are still susceptible to damage. To avoid accidental damage or breakage, please follow our comprehensive care instructions.

To request a repair or replacement, please fill in this form.

To maintain our accessible pricing we are exclusively online only.

Our range of jewellery is ethically made in India and Australia by a team of trusted artisan jewellers. 

Terms and Conditions

Please view our terms and conditions here.

We are fully committed to ensuring your privacy is protected whilst shopping with us. Please see our privacy policy for more details.

See our promotions and giveaway terms and conditions here.