All orders will usually be dispatched from our studio in Sydney, Australia within 2 business days of the order being placed. Some exceptions may apply during promotional and busy holiday periods.
AUSTRALIA
NEW ZEALAND
UNITED STATES / CANADA
SINGAPORE / HONG KONG
Customers are liable for customs and duties charges in their country and will be contacted by the local customs agencies directly to settle these charges. To estimate these expected charges, please contact your local customs agency for details. Please be aware that Sit & Wonder does not pre-pay or cover these costs.
You will be notified via email when your order has been dispatched, along with a link to track your order.
The most common reasons for not receiving your parcels are:
- Incorrect address given
- Parcels not collected in time
- 3rd party receiving arrangement for commercial addresses
- Redirect on commercial addresses
From time to time, there may be issues with our shipping carrier such as accidents, theft and lost in transit.
If your parcel has not been received in time, please get in touch with us and we will investigate this further for you.
RETURN TO SENDER PARCELS: If your parcel is not collected from the post office in time, then our shipping carriers will return them to us. As a business, we are charged an extra fee to have parcels returned.
If this happens, we will contact you to either arrange for re-delivery or a refund:
RE-DELIVERY: If you would like us to re-deliver your order, please note a $10 re-pack and re-delivery charge will apply.
REFUND: If you would like a refund, we will deduct the $10 return to sender charge from your refund. (Please note: If you also paid for shipping originally, this amount is non-refundable.)
We do our best to make sure that the shipping address is correct on your parcel by asking that you confirm your shipping address after your order has been placed.
To avoid these unnecessary charges, please keep an eye on your tracking and let us know ASAP if any of your shipping details are incorrect.
