COVID-19 related shipping updates
Updated 21st August 2020
Our shipping partner, Australia Post is currently experiencing delays across both domestic and international parcels.
Domestic parcels no longer require a signature upon delivery, meaning they will be left in a safe place on your premises, or will be available for collection at your nearest post office.
Both Standard and Express domestic services are delayed - with Express parcels being prioritised.
- There are significant delays to all inbound parcels to Victoria due to stage 4 government restrictions. Please refer to Australia Post for the latest updates.
International parcels are experiencing delays due to government restrictions and reduction in flights. For the latest updates by country, visit the Australia Post website for details.
For our Domestic (Australia) shipping policy & estimated delivery times – click here
For our International shipping policy & estimated delivery times – click here
RETURNS POLICY & WARRANTY
We offer full refunds (excluding postage paid) for change of mind returns.
To request a return, please fill in this form. Your request must be received within 14 days from the receipt of your goods if you would like a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. Unfortunately we are unable to accept returns on earrings or sale items (marked down in price) unless faulty.
Once your eligibility for return has been approved please send your item back to us preferably using a tracked method.
We can not accept responsibility for lost packages on their way back to us.
Please note: If you paid for shipping on your original order, you will not be refunded this amount. You will only receive a refund for the purchase price of the returned item. Exceptions apply if product is defective or faulty when received.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.
Free Returns via PayPal:If you paid with PayPal, you may be eligible to have your returns shipping cost reimbursed by PayPal under their 'Refunded Returns' program. For more information please refer to PayPal's terms here or contact them directly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please note due to different credit card companies and banks it may take up to 2 weeks for your refund to appear.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org.
Only full priced items may be refunded, unfortunately sale and promotional items cannot be refunded unless faulty.
We can only process exchanges for items of the same value subject to stock availability. If you'd like to exchange an item of a different value, please create a new order for the item you'd like and then send back your return for a full refund. You can request your exchanges via this form.
We offer a 6 month warranty on damage caused by manufacturing faults only. Items that fall within this period will be repaired or replaced at no extra cost.
Any accidental breakage or damage through wear and tear by the customer is not covered under this warranty. However, your piece may be repaired or replaced for a fee, and each piece is assessed on a case by case basis.
Please note that our jewellery is delicate in nature and although quality materials are used, they are still susceptible to damage. To avoid accidental damage or breakage, please follow our comprehensive care instructions.
To request a repair or replacement, please fill in this form.
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product, please fill in this form and attach supporting images. If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.