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RETURNS REQUEST

Please fill in the form below to request a return/exchange/repair. We will review your request and respond via email if your request has been approved or rejected.

PLEASE NOTE: All requests are subject to the following terms -

Change of mind returns

  • Strictly no returns on pierced earrings or sale items (marked down in price) unless faulty.
  • Items must be in new and unused condition. Please ensure items are securely packaged to avoid potential damage during transit.
  • If you paid for shipping in your original order, these charges will not be refunded.
  • Return postage cost will be borne by the customer.

Exchanges

  • We can only offer exchanges on variations (e.g. different size) of the same product, as long as the value is the same.
  • If you would like an exchange for a different item or for the same product of a different value, please return your item for a full refund and place a new order for the item you want.
  • Return postage cost will be borne by the customer.
  • The exchanged item will be sent out at no additional cost.

Returns period

  • You must notify us within 14 days from the receipt of your goods if you would like a return.
  • Items must be posted (marked as lodged) within 2 weeks of approval of your returns request.

Repairs

  • We have a 6 months warranty to cover manufacturing faults. If your product is deemed to be faulty we will either repair or replace your item at no additional cost. 
  • Damage due to wear and tear is not covered under our manufacturing warranty. Examples of wear and tear include tarnish, scratches, dents and stretched chains.
  • If you would like a piece of jewellery repaired, we will advise at the time of your request whether it is something we are able to facilitate at an additional cost.